Loba Nova | Hair by Jacqueline

Your appointment time is intentionally reserved just for you. Please provide 24 hours' notice for any changes or cancellations. •• Appointments canceled within 24 hours may be subject to a 50% cancellation fee. Missed appointments may be charged in full •• LATE ARRIVAL POLICY: To ensure every guest receives the time and care they deserve, a 15-minute grace period is allowed for late arrivals. After 15 minutes, your appointment may need to be rescheduled or adjusted based on the remaining time available. CORRECTION/REDO POLICY: A thorough consultation and clear service plan help ensure we’re aligned on your goals before we begin. If an adjustment is needed due to an error on my part, please notify me within 48 hours of your appointment - an adjustment appointment at no charge may be scheduled within 7 days. •• If your service was completed as discussed and agreed upon during the consultation, and you later choose to make a change, I’m happy to help achieve your new goal at the service price required to reach it. In some cases, treatment appointments may be required before additional color services, as the health and integrity of your hair will always come first •• RETAIL RETURN POLICY: Every product recommendation is thoughtfully selected and paired with education & how to achieve the best results at home • If a product isn’t the right fit, it may be exchanged within 7 days of purchase with very minimal use • I’m always happy to revisit application techniques, answer questions, and help ensure you’re getting the most from your home care routine.